Contact
One inbox, answered by people
Dartfold has a single contact address: support@dartfold.online. There is no phone line, chat or physical office.
Hours
Messages are read Monday to Friday, 09:00–18:00 Brasília time (UTC−3), excluding Brazilian public holidays. Most replies are sent within two business days.
What to include
- A short subject line describing the request.
- For purchases or refunds: the email used at checkout and the date of purchase.
- For corrections: the article link and the passage in question, ideally with a source.
Common requests
- Refunds within 30 days of purchase. See the refund policy.
- Data requests, such as access or deletion. See the privacy policy.
- Questions about an article or its sources.
Corrections
Factual errors are taken seriously. If a report is confirmed, the article is updated and a note records the change.
What we do not do
Dartfold cannot give personal financial, tax, legal, employment or health advice, review individual situations or recommend specific platforms. For those questions, a qualified professional where the person lives is the right contact. In an emergency, contact local emergency services.